"Dedicated to your health and well-being"
 

~ SHIPPING & ORDERING INFORMATION ~

To Place Your Order:

For prompt handling of your order I ask that you place your orders through my secure online shopping cart, available 24 hours a day! Entering your order online gives both of us a written copy of your order and ensures accuracy.

If you are local to Ashland, Oregon you can call in your order and arrange for a pick-up at Springhill Wellness Center with no shipping or handling charge.

• Easiest way to reach me: Email KG
   
• You may write to KG Stiles at:
  
  Springhill Wellness Center
  P.O. Box 1124
  Ashland, OR 97520
   
• You may call KG at (541) 941-7315 between 10:00 am and 4 pm Pacific Time Zone.

Please call anytime between 10 AM and 5 PM Pacific time, Monday through Friday 541-941-7315 to inquire about PurePlant Essentials or Health Mastery Systems Products and Services.

To Order By Mail - Money Order or Certified Checks should be made out to KG Stiles for Health Mastery Systems™ Mail To: KG Stiles Health Mastery Systems® P.O. Box 1124, Ashland, OR 97520.

Please be sure to include a copy of your order. I cannot guarantee product availability when ordering by mail. Please check with me before ordering!

PAYMENT:

Visa, Master Card, American Express, or Money Order or Certified Checks, sorry I do not accept personal checks. All payments are in U.S. Funds

PROCESSING TIME:

Orders are usually shipped on the same day they are processed, M-F. Within the USA please allow 2-3 days from the time you place your order for it to arrive. International orders please allow 5-7 days after you place your order for it to arrive.

PLEASE NOTE: Occasionally, especially during holidays, the turn around time for processing and shipping orders may be delayed. I appreciate your understanding and patience if this should occur.

Customer endorsement:

"I was so impressed with your service, your personalized Thank You, and your free downloads that I did recommend you to all my fellow LifeLine Practitioners in our google group.  Hope it brings you some business!!!!  Thanks!" ~Debra Loshbough, Roswell, Georgia USA

SHIPPING:

Products are shipped by US and GLOBAL PRIORITY mail to street and P.O. Box addresses, to all countries where available.

There is a minimum shipping charge of $9.50 for US PRIORITY and $28.00 for GLOBAL PRIORITY, plus 50 cents per item handling charge that is calculated automatically. Additional shipping charges may be billed separately for your order to cover real shipping costs by weight for heavier items like carrier oils, essential oil kits and gift sets.

To ensure you receive emails regarding your order please remember to allow mail through your spam filters from kgstiles.com, pureplantessentials.com & healthmasterysystems.com

*Special order please allow 7-10 business days for receipt

ATTENTION INTERNATIONAL CLIENTS:

Additional shipping charges may be billed separately for international orders to cover your real shipping costs by weight as necessary. Please be sure to select International Shipping from the drop down shipping box in your shopping cart when you check out.

INSURANCE:

To ensure the Security and Quality handling of your order ALL packages are FULLY Insured with Delivery Confirmation and Tracking (AVAILABLE IN THE US ONLY).

HANDLING CHARGE:

This charge is automatically included in the cost of your shipping and covers the packing materials used to ensure safe arrival of your order. I take great pleasure in providing this service to you and enjoy getting comments from satisfied customers about the high quality of my personalized service.

PLEASE NOTE:

When shopping online you will receive a confirmation email with a receipt for your order, along with helpful information about the product or service you purchased. I will follow-up with you by an automated customer care email service that provides you with supportive information, as well as checks in with you about your order through its final destination.

To ensure you receive emails regarding your order please remember to allow mail through your spam filters from kgstiles.com, pureplantessentials.com healthmasterysystems.com

PLEASE CHECK YOUR ORDER for accuracy to make sure you've received everything you ordered in its entirety and report any errors immediately upon receipt of your product!

RETURNS POLICY:  

I want you to be completely happy with your purchase! If for some reason you aren't I have the following returns policy:

If I make an error with your order, i.e. the wrong item has been shipped, please EMAIL KG immediately. I will, of course, make it right as quickly as possible at no cost to you.

Returns must be unopened and in usable condition. Goods returned not due to my error will be subject to a 25% restocking fee. Please EMAIL KG to request your "Returned Merchandise Authorization" RMA number and you will get a reply stating the credit amount that you have minus the 25% restocking fee. All returns must have an RMA number. Once your return request is approved you will be notified of the amount of the IN STORE credit you will receive. All credits must be used within 1 year of the date issued.

DAMAGE CLAIMS:

Inspect all products at the time of acceptance. Should you receive a product damaged in transit, please verify it at the time of picking up your package at the post office, or with your mail carrier. Please keep all the packing materials and the box, do not discard! Please contact Health Mastery Systems immediately at 541-941-7315 or EMAIL KG and let me know what has happened. New items will be shipped at NO CHARGE to replace the damaged ones as soon as the damaged items have been returned.

AROMA CONSISTENCY MAY VARY:

My passion is to provide you with premium quality pure essential oils and holistic health care products and services. As PurePlant Essentials are made from natural plant matter the consistency of an aromatic oil or formula may vary from batch to batch. PurePlant Essential are natural, undiluted and unadulterated, meaning nothing has been added.

ESSENTIAL OILS PRICING:

The essential oils market fluctuates and prices are subject to change without notice. I look forward to serving your aromatherapy and holistic health care needs!

Be well & happy,

KG, Director
Health Mastery Systems®
PurePlant Essentials™

©2002-2008 Health Mastery Systems®